Privacy

Privacy Policy

Effective Date: June 15, 2026

Foothills Construction & Restoration ("we," "us," or "our") operates the website https://www.foothillsrestoration.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us about our services.

Please read this policy carefully. By using our website, you agree to the practices described here.

1. Information We Collect

Information You Provide Directly

When you contact us through our website, we may collect:

• Your name
• Phone number
• Email address
• Home or property address (for service quotes and emergency dispatch)
• A description of your project or damage situation
• Any other information you voluntarily include in a message or form

We collect this information when you:

• Submit our online contact or quote request form at /contact-us
• Call our 24-hour emergency line at (828) 559-0477
• Send us an email at Foothillsrestoration@gmail.com
• Interact with us via Google Business Profile or third-party platforms

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• Your IP address and general geographic location (city/region level)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Date and time of your visit

This information is collected through cookies, web beacons, and similar technologies embedded in our Duda-hosted website and through Google Analytics.

Cookies and Tracking Technologies

Our website uses cookies — small text files placed on your device — for the following purposes:

Essential cookies: Required for the website to function correctly (provided by Duda, our website platform)

Analytics cookies: Help us understand how visitors use our site so we can improve it (Google Analytics)

Preference cookies: Remember settings you have chosen during your visit

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain website features. You can also opt out of Google Analytics data collection at: https://tools.google.com/dlpage/gaoptout

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, service inquiries, and emergency service calls
• Schedule estimates, assessments, and restoration or construction services
• Communicate with you about the status of your project or claim
• Provide insurance claim assistance when requested
• Send follow-up communications related to your inquiry (you may opt out at any time)
• Improve the content, structure, and performance of our website
• Comply with applicable laws and respond to legal requests
• Protect the rights and safety of our business, staff, and customers

We do not use your information for automated decision-making or profiling purposes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with a small number of trusted third-party service providers who help us operate our website and business. These providers are authorized to use your information only as necessary to provide services to us, and are contractually obligated to protect it. These include:

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or government request. We may also share information when we believe disclosure is necessary to protect our rights, enforce our agreements, or protect the safety of our customers or staff.

Business Transfers

In the event that Foothills Construction & Restoration is sold, merged, or transfers its assets to another entity, your personal information may be transferred as part of that transaction. We will notify you of any such change and the new entity will be bound by this Privacy Policy or a policy with equivalent protections.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Specifically:

• Contact form submissions and project inquiries are retained for up to three (3) years for business, warranty, and insurance purposes
• Google Analytics data is retained according to Google's standard retention settings (default: 26 months)
• Emergency service call records may be retained longer where required by contractor licensing or insurance regulations

When personal information is no longer needed, we delete it or anonymize it in a manner that prevents reconstruction.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• HTTPS encryption on all pages of our website
• Secure hosting through Duda's SOC 2 compliant infrastructure
• Limited access to contact form data — only staff who need it for business purposes can view it
• We do not store payment card information on our website — we do not accept online payments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

6. Your Rights and Choices

Regardless of your location, you have the following rights with respect to your personal information:

Right to Access

You may request a copy of the personal information we hold about you. We will respond to verified requests within 30 days.

Right to Correction

If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.

Right to Deletion

You may request that we delete your personal information. We will honor this request unless we are required to retain it for legal, contractual, warranty, or regulatory reasons.

Right to Opt Out of Communications

If you have received marketing or follow-up communications from us and wish to stop receiving them, you may opt out at any time by contacting us at Foothillsrestoration@gmail.com or calling (828) 559-0477. We do not send bulk marketing emails — any follow-up communications are directly related to your prior inquiry.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information in Section 9 below. We will verify your identity before fulfilling your request and will respond within 30 days. We do not charge a fee to process requests unless they are manifestly unfounded or excessive.

7. Children's Privacy (COPPA)

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA).

If you believe that we have inadvertently collected information from a child under 13, please contact us immediately at the information in Section 9. We will promptly delete any such information from our records.

8. Third-Party Links and Embedded Content

Our website may contain links to third-party websites, including insurance company sites, government agencies (such as FEMA), or industry resources. We also embed third-party tools such as Google Maps. These third parties have their own privacy policies, which we do not control.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website. We are not responsible for the privacy practices or content of those sites.

9. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

We will acknowledge your inquiry within 2 business days and provide a substantive response within 30 days.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the Effective Date at the top of this page
• Post the revised policy at this URL: https://www.foothillsrestoration.com/privacy
• For significant changes, provide a more prominent notice on our website

Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

11. Governing Law

This Privacy Policy is governed by the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of McDowell County, North Carolina.